Eligibility

Due to the hygienic nature of skincare products, returns are accepted only under specific circumstances. Return requests must be submitted within 7 days of receiving your order, and items must be unopened, unused, and in their original packaging, with proof of purchase.

We accept returns when:

• The product was damaged during delivery
• The wrong product was delivered
• The product has a manufacturing defect

Non-Returnable Items

• Opened or used skincare products
• Products damaged due to misuse or improper storage
• Sale items and gift cards

How to Start a Return

Inspect your order on delivery and contact us immediately if anything is defective, damaged, or wrong. To initiate a return, email info@skinlime.com or WhatsApp +92 327 5465463 with your order number. Approved returns should be sent to:

Skin Lime, Bahria Town, Sector C, Lahore, Pakistan.

Items sent back without prior authorization will not be accepted.

Exchanges

The fastest way to get the item you want is to return the original item first. Once it's accepted, place a new order for the replacement.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund is processed to your original payment method (or via bank transfer) within 7–10 business days. Shipping costs are non-refundable unless the error was on our side.