Customer Care
Shipping Policy
Fast, tracked delivery across Pakistan.
Order Processing
We process and dispatch all orders within 1–2 business days of confirmation. Orders placed on weekends or public holidays are processed on the next working day. During launches or promotions, processing may take slightly longer.
Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Lahore | 1–2 business days |
| Major cities — Karachi, Islamabad, Rawalpindi, Faisalabad | 2–4 business days |
| Other cities | 3–5 business days |
Shipping Charges
| Free delivery — orders over Rs. 2,500 | Rs. 0 |
| Standard delivery | Rs. 200 |
Skin Lime may occasionally run free-shipping campaigns; any applicable charge is confirmed at checkout based on your location and order value.
Order Tracking
We ship via TCS / Leopards Courier. Once your order is dispatched, you'll receive a tracking number via SMS or email so you can monitor your delivery in real time.
Delays & Accuracy
Please ensure your shipping address and contact number are accurate at the time of order placement. We are not responsible for delays caused by the courier or by incorrect delivery information. For any shipping concerns, contact us at info@skinlime.com or +92 327 5465463.